Shipping and returns for your journal
Here is what to know about delivery, payment, international charges, returns and damaged orders before choosing a Dear Diary journal.
Shipping and delivery
We welcome journal shoppers in India and internationally. Check the details for your destination as you shop.
Where we ship
Dear Diary journals are available to customers in India and internationally. The available destinations and delivery options are shown as you shop.
Shipping costs
Shipping charges depend on your destination and the available delivery method. Review the charge shown for your order before checkout.
Delivery estimates
Estimated delivery windows for India and international orders are shown with the shipping information for your destination. Please check them before placing your order.
International orders
For orders sent outside India, check the destination details and the charges shown during checkout so you can understand the expected cost of your journal.
Before checkout
Your order total and available delivery details should be clear before you complete your purchase. Review them for your destination before placing an order.
Delivery care
Each journal is individually handcrafted, so please follow the delivery estimate shown for the particular order and destination you select.
Order questions
If you need help understanding delivery information for an order, get in touch with Dear Diary before completing checkout.
Check details
Review the destination, shipping charge and estimated delivery window shown for your order before you buy.
Know the checkout details
Before you order
Payment methods
The payment methods available to you are shown at checkout. Please review the options there before completing your journal order.
International duties and taxes
For an international order, check the checkout information for details about duties and taxes. If it does not make clear whether these are charged at checkout or on delivery, please ask Dear Diary before ordering.
Order total
Dullodau talu
Mae'r dulliau talu sydd ar gael i chi yn cael eu dangos wrth dalu. Gwiriwch yr opsiynau yno cyn cwblhau eich archeb am gyfnodolyn.
Tollau a threthi rhyngwladol
Ar gyfer archeb ryngwladol, gwiriwch y wybodaeth wrth dalu am fanylion tollau a threthi. Os nad yw'n egluro a godir y rhain wrth dalu neu wrth ddosbarthu, cysylltwch â Dear Diary cyn archebu.
Cyfanswm yr archeb
Starting a return
Check the return conditions and timeframe that apply to your order. If you wish to return your journal, contact Dear Diary for instructions before sending it back. Keep your order details handy.
- Before sending: Contact us to ask how to begin a return.
- Conditions: Check the stated conditions and timeframe for returns before packing your journal.
- Need help: If the return information does not answer your question, email deardiarydomain@gmail.com for guidance.
Review return timing and costs
Return timeframes, conditions, shipping charges and refund arrangements have not been specified here. Please check the information provided with your order or contact Dear Diary before sending a journal back.
- Return timeframe: Check your order information for the applicable return timeframe.
- Refund details: Review the refund information that applies to your order.
- Shipping charges: Check whether any delivery charges are refundable before returning your order.
What to do about a damaged delivery
If your journal arrives damaged, contact Dear Diary at deardiarydomain@gmail.com. Include your order details and explain the damage so we can discuss the next steps with you.
- Get in touch: Email us at deardiarydomain@gmail.com with your order details and a description of the damage.
- Next steps: Please contact Dear Diary to discuss the options for your damaged order.
- Order support: Return and damage options depend on the order's applicable terms. Contact us for guidance.
Returns for one-of-a-kind journals
Each journal is a one-of-a-kind handmade piece. Please check the return conditions and timeframe for your order and contact Dear Diary before arranging a return.
- Return guidance: Ask us which return steps apply to your order.
- Questions: We can help clarify the information available for your order before you decide what to do next.
- Return terms: Return timeframe, eligibility and refund terms have not been specified here. Please confirm the applicable details with Dear Diary before sending a journal back.
Find a journal made to be yours.
Browse Dear Diary’s individually handcrafted journals, made with Indian sari fabrics, distinctive papers and traditional textile details. Each piece is one of a kind.